click on the 'Register/Create an account'link on the top left hand side of the page. This will open a window where you fill in basic details, choose a password and click on 'Sign Me Up' button. That's it!
If you have registered already:
Then simply click login and type in your registered email and password you had provided us from your last interaction.
Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.
You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time. You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).
Once the order is confirmed, a confirmation email and SMS will be sent to you. We take care of your product like ours. After all, it's your newest addition! As soon as the order gets confirmed, our team works diligently to procure the items.
Your products then go through our stringent Quality Check. The items are then packed and dispatched through our reputed courier partners and then delivered to your doorstep.
We are always in touch with our customers, walking your journey- with you as we will keep you informed about the status through emails and SMS*.
In case the system is undergoing maintenance, please try logging in again after 30 minutes.
For your information:
Your order with multiple items may be dispatched in same package or separate packages
When any of the item in the Order is dispatched, email and SMS is sent. Status of rest of the items will be conveyed in the same email
If we are experiencing any unavoidable delays or you’re not dispatched/delivered till the expected date, please don't panic; expect a SMS, email or a call from our team.
We accept all major credit cards like VISA, Mastercard and American Express. To pay using your Credit card, you will need your Credit card number, Card expiry date, 3 digit CVV number (Card Verification Value – found on the back side of your Credit card) and online 3D Secure password.
After entering the card number, expiry date and CVV number on Curehub, you will be redirected to the Bank’s page for entering the online 3D Secure password.
We accept ALL Debit cards of ALL banks in India. To pay using your Debit card, you will need to enter your Debit card number, Card expiry date (optional for Maestro cards), 3 digit CVV number (optional for Maestro cards) on Curehub. You will then be redirected to your Bank’s page for entering your online password (issued to you by your Bank) to complete the payment
We take security and privacy of our customers very seriously. We use the highest possible security measures to protect our customers’ bank details. All payments are processed through secure and trusted payment gateways. Additionally, a 3D secure password is required to complete an online transaction which adds another layer of safety.So be assured, it is completely safe to use your bank debit/credit card on our website.
3D Secure is also known as “Verified by Visa” or “Mastercard secure code”. It is a free security service by VISA and MasterCard in partnership with card issuing Banks to secure your online Credit/Debit card transactions through the use of an additional password. This additional password is called 3D Secure password.
The estimated time of delivery is mentioned in the Item Description Page (where you can zoom and see the details of each item). It may differ from one item to another. Business days exclude public holidays, national holidays and Sundays.
Curehub doesn't deliver items internationally as of now. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within India.
With Curehub, what you see is what you get. Our content team gives you an elaborate description of the product with detailed specifications of each item. Our sourcing team makes sure to send out products that meet the Curehub aesthetic and stringent quality standards.
We are sorry that you have decided to cancel your order. We would like to work with you to make sure that we can address the underlying issue if you may work with us. You can always email us at firstname.lastname@example.org.
We always encourage you to check with us if you have any doubts or have questions before placing your order. This allows us to serve you best and offer you the best prices available anywhere else.
At present , You cannot cancel an order once it had been confirmed and picked up/shipped to you. Though, once shipped a replacement option is always available if delivered item is damaged with no cost to you.
Once you request the cancellation of item(s) in your order, it will take us a maximum of 2-4 business days to identify and authorize cancellation. Order cancellation for items which are yet to be shipped will take another 48 hrs time since the procurement & shipment needs to be kept on hold. In case the cancellation is requested post delivery "Under return policy" then the cancellation will only be processed/authorized after return of the delivered item followed by inspection of product at our central warehouse. For refund timelines please refer our Refund Policy.
Sorry you changed your mind and we understand it happens sometimes.
Yes, you may cancel an order fully or partially within 24 hours from the time of placing the order. Please get in touch with our customer support with your order details and we will make sure your request will be properly addressed.